Georgian's Peter Szary on Building Your Customer Journey

While securing your first customers and finding your product-market fit is a major milestone, building a customer journey can be challenging. There are questions about how to create a customer journey that’s repeatable and keep them coming back.

Peter Szary, Georgian’s Head of Customer Success, explains some key steps to know to build your customer journey. He references Dan Steinman’s 10 Laws of Customer success, which you can find here: https://www.cmswire.com/cms/customer-experience/10-laws-of-customer-success-pulseconf2015-029173.php

Listen in on this podcast where Peter will explain:

• Processes to make your customer journey repeatable
• Knowing when to hire
• Peter’s biggest lessons learned
• The differences between sales-led, product-led and founder-led growth
• Why sales-led growth could be threatened by Web3